Refund policy
Returns & Refunds Policy
Exchanges & Refunds
We only offer refunds or exchanges for items that are defective, damaged, or incorrect. If you believe you received a faulty or wrong item, please contact us at ashleyswimwear09@gmail.com within 14 days of receiving your order. Make sure to include clear photos and a description of the issue.
Refunds will only be issued if:
• The item is defective or damaged and cannot be replaced.
• The wrong item was shipped and we cannot provide the correct one.
• The item is out of stock and cannot be fulfilled.
Once your request is reviewed and approved, your refund will be processed to your original method of payment. Please allow a few business days for the amount to reflect on your account.
Size exchange
Size exchanges may be accepted if stock is available. Reach out via email and we’ll do our best to assist you
Hygiene Notice
Due to the intimate nature of swimwear, items must be unworn, unwashed, and returned with all original tags and hygiene liners intact.
We reserve the right to refuse any return or exchange if the item appears to have been worn or damaged after delivery, in order to protect the health and safety of our customers.
We reserve the right to refuse any return or exchange if the item appears to have been worn or damaged after delivery, in order to protect the health and safety of our customers.
Return shipping
Return shipping costs are the responsibility of the customer unless otherwise agreed upon. Please note that original shipping fees are non-refundable.
Contact us
Any questions? Contact us anytime at ashleyswimwear09@gmail.com